Return & Refund Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of delivery.
Return Eligibility
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must be in the original packaging with all tags attached. You will need the original receipt or proof of purchase.
Non-returnable Items
Certain items cannot be returned for hygiene and safety reasons. These include:
- Worn footwear
- Items without original packaging
- Products missing tags or labels
- Final sale items
Return Process
To initiate a return, please follow these steps:
- Contact our customer service team for a Return Authorization
- Pack the items securely in the original packaging
- Include all original tags and accessories
- Ship to the address provided in your return authorization
Refund Processing
After we receive and inspect your return, we will process your refund. The refund will be applied to your original payment method within 7-10 business days. Please note that original shipping costs are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us with details about the product you would like to exchange.
Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 7 days of delivery. We will arrange for a return and send you a replacement item as quickly as possible.
Return Shipping Costs
For change of mind returns, customers are responsible for return shipping costs. We provide discounted return labels through our returns portal. For damaged or incorrect items, we cover all return shipping expenses.
Late or Missing Refunds
If you haven’t received your refund within the specified time frame, please check with your bank or credit card company first. If you still cannot locate your refund, contact our customer service team for assistance.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded unless they are defective.
Gift Returns
If the item was marked as a gift when purchased, you will receive a gift credit for the value of your return. The gift certificate will be issued once we receive the returned item.